Who we are
This website (https://reviverecomp.ca) is operated by Revive and Recomposition LTD, doing business as Revive Meals.
For any questions or concerns about this policy, you can contact us at:
Email: info@reviverecomp.ca
Phone: 778-953-1380
Media
If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract location data from such images.
Contact Forms
We collect personal data such as your name, email address, and message content when you submit a contact form. This data is used to respond to your inquiries and is stored for customer service purposes for up to 12 months. This data is not used for marketing purposes without explicit consent.
Cookies
If you leave a comment, you may opt-in to saving your name, email, and website in cookies for convenience. These cookies last for 1 year.
A temporary cookie is set when visiting the login page to determine browser acceptance, which is discarded upon closing the browser.
Login cookies last 2 days, and screen option cookies last 1 year. Selecting “Remember Me” extends login cookies to 2 weeks. Logout removes these cookies.
Editing or publishing an article sets an additional cookie containing no personal data, expiring after 1 day.
Embedded content from other websites
Content on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
We share data with necessary third-party providers to operate and improve our services:
Stripe: For payment processing. View their privacy policy here.
Google: For analytics, marketing, and related services. View their privacy policy here.
Omnisend: For managing emails and marketing campaigns. View their privacy policy here.
Litespeed Cache: This site utilises caching in order to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this site. All cache files are temporary, and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site administrator, but may easily be purged by the admin before their natural expiration, if necessary. We may use QUIC.cloud services to process & cache your data temporarily.Please see https://quic.cloud/privacy-policy/ for more details.
How long we retain your data
Contact Form Submissions: Stored for up to 12 months.
Customer Data (Orders): Retained for 7 years to comply with Canadian tax and legal requirements
Analytics Data: Retained for up to 3 years.
What rights you have over your data
You have the right to:
Request an exported file of personal data we hold about you.
Request the erasure of your personal data, except for data retained for legal or administrative purposes.
To exercise your rights, contact us at info@reviverecomp.ca.
Where your data is sent
Visitor comments may be checked through automated spam detection services.
Data transfers outside of Canada (e.g., for hosting or third-party services) are safeguarded by agreements that ensure compliance with Canadian privacy standards.
Woocommerce
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of basket contents while you’re browsing our site.
What we collect and store
Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of basket contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
What we collect and store
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
Additional Information
How We Protect Your Data
We implement industry-standard measures, including encryption, secure servers, and regular security audits. Staff receive training to ensure compliance with data protection laws.
What Data Breach Procedures We Have In Place
We have a data breach response plan, which includes:
Immediate internal reporting and containment measures.
Notifying affected users if necessary.
What Third Parties We Receive Data From
We may receive anonymized data from analytics providers to improve our services.
Industry Regulatory Disclosure Requirements
As a business operating in Canada, we adhere to the Personal Information Protection and Electronic Documents Act (PIPEDA).